FQAs
Discover Everything You Need to Know
About products
Why won't it turn on?
1. Needs to be fully charged to turn on the device. Please make sure unplug charging cable before turn it on, it won't turn on if charging cable still plug in.
2. Please use the cable that comes with the device to charge
Why does it turn off after 15 minutes?
This device will automatically turn off for every 15 minutes because we recommend using each body part for 15 minutes at a time,then switch toother body parts, you could furn on again to continute.
If I don't have conductive gel or stretch marks cream, what should I do?
If you just don't have ary conductive gel or stretch marks cream, you couldapply ary cream or oil or even water to wet your skin before using, but conductive gel or stretch marks cream would be better.
About order
How would you ship the order to the countries outside US ?
A: We will ship by air express mail to other countries, usually it will take 15 to 20 days to Euro, Asia, North America, Austrila, New Zealand, takes 25 to 30 days to South America, Africa. When order placed and shipped, we will send tracking number to client's email or update tracking number on order page, you could check shipping status anytime you want.
How many handling days after order place ?
A: We will handling each order within 3 days, which means we will ship out within 3 days after payment confirm.
Besides Paypal, what else payment methods could be choose ?
A: Now we only have Paypal payment, actually if you don't have paypal account, you could still pay through credit card wihtout sign into Paypal.